The person who changed my oil failed to tighten the oil drain plug—it wasn’t even finger tight. Consequently, I not only had to crawl beneath my truck several times to remedy the problem, I now have large oil stains on my new driveway.
Service Consultant - Chris Hitchcock took care of all my needs. Made sure I had a loaner car and checked the dash readings to make sure everything was completed. He and Lauren Sohn have been excellent to work with.
I just want to say a big thank you to Mark Ina and the staff at Sterling McCall in Houston, they went out of their way to put my family in a vehicle, I would highly recommend this dealership. Once again Thank You Mark and staff.
I was a little nervous about even stepping out to see about trading in my vehicle. Brittney Terry is amazing and definitely goes above and beyond for her customers. The customer service here is exemplary.
I was promptly greeted the first time I went there. They assigned a salesman to me( Omar Garza) and he answered all my questions and also gave me enough room to think things over and then put up with me trying to talk my wife into a new YukonXL. He was a pleasure to work with.