Love the way I was received, your greeter to the one who handle my business. my car was almost dead but your touch brother my car to live. I will never go to the mechanics but yours. Thanks for a job well done. I will come back and also spread the good job to others.
It was my first time there doing service on my sierra 2018 and the costumer service was awesome great place and the people very professional definitely this is gonna be the dealer who’s going to take care my truck always!!!!!
After asking for the service advisor that was given to me, I waited 10-15 minutes before I finally got out of my vehicle. I watched the person go to someone and say something only to come back outside and resume his duties. The person he told, I learned, was the advisor and he had been outside all along without acknowledging me.
I am a vehicle owner that washes his own vehicle, changes his own oil, and runs a machine buffer on the paint when waxing,... so I am particular. This is also the most expensive, and most option-laden truck I have yet to own. I was nervous about handing my vehicle to someone else to do service, and I had a paint problem that occurred that I thought should be considered for warranty repair. They were very professional, thorough, and they took care of my truck which extinguished all my fears as a vehicle owner. I even watched the technician from a distance. He did not rush just to get the job done, yet he was systematic and careful. Cordell is one of the most empathetic and real individuals that I have ever met in the service industry, not to mention patient and personable. Dan and I spoke in depth about my paint problem, and even though he felt that GM would not cover my problem through warranty, he offered other solutions. Dan handled the situation well. I would recommend Cordell, Dan, and the rest of the Sterling McCall team to anyone owning a GM vehicle.
My car was serviced under warranty and the dealership made the process simple and easy. They arranged transportation for me and kept me informed of the process as my truck was being repaired. Overall a great experience