Greg did a great job. Spoke with a gentleman in the Parts dept as well, and I am so sorry I cannot recall his name, he is a younger African-American man. He actually took the extra time to go and find a Service Agent for me directly, since I was being disconnected by the woman operator numerous times and had to call back 6 times. He went around the desk and asked Greg if he could help me. If it was not for the gentleman in Parts, I would have never been connected with Greg who was wonderful. Thank you both!